Refund Policy

Last Updated: September 04, 2026

At Temolari Luxury Casino Hotel, we strive to provide exceptional service and ensure guest satisfaction. This Refund Policy outlines the terms and conditions regarding cancellations, modifications, and refunds for reservations and services.

1. General Refund Policy

Refund eligibility depends on several factors, including:

• The type of rate or package booked
• The timing of your cancellation request
• The specific terms associated with your reservation
• Applicable laws and regulations

2. Hotel Accommodation Cancellations

2.1 Standard Rate Reservations

2.2 Non-Refundable Rate Reservations

• No refunds will be provided for any cancellations or modifications
• Full payment is required at the time of booking
• Reservations cannot be modified or transferred
• No-shows will forfeit the entire reservation amount
• These rates typically offer significant savings compared to standard rates

2.3 Advance Purchase Rates

• Must be booked a minimum number of days in advance (as specified)
• Generally non-refundable or subject to stricter cancellation policies
• Specific terms will be clearly displayed at the time of booking

2.4 Promotional and Package Rates

• Special promotions and packages may have unique cancellation terms
• Refund policies will be clearly stated in the promotion details
• Some packages may include non-refundable components
• Partial refunds may be available depending on the package terms

3. Group Reservations

Group bookings (10 or more rooms) are subject to separate terms and conditions:

• Customized cancellation policies based on group size and booking details
• Deposit requirements typically apply
• Graduated cancellation fees may apply based on proximity to arrival date
• Final room counts must be provided by specified deadlines
• Group contracts will detail specific refund terms

4. Event and Function Bookings

Cancellations for weddings, conferences, and special events:

Note: Specific event contracts may contain different terms.

5. Modification Policy

5.1 Date Changes

• Standard rate reservations may be modified subject to availability
• Date changes requested more than 48 hours before check-in: No fee
• Date changes within 48 hours of check-in: Subject to change fee of $50 AUD
• Rate differences may apply based on new dates
• Non-refundable rates cannot be modified

5.2 Room Type Changes

• Upgrades are subject to availability and price differences
• Downgrades may be permitted with refund of the difference (if applicable)
• Changes must be requested prior to check-in

5.3 Guest Information Changes

• Name changes may be permitted with proper notification
• Verification may be required
• Some rate types may not permit name changes

6. Early Departure

• Early departure from confirmed reservations may result in charges for the remaining nights
• Notification of early departure should be provided at check-in when possible
• Early departure fees may apply based on the rate type
• Refunds for unused nights are at the discretion of management

7. Refund Processing

7.1 Refund Method

• Refunds will be issued to the original payment method used for booking
• Credit card refunds typically process within 5-10 business days
• Actual crediting time depends on your financial institution
• Alternative refund methods may be arranged in special circumstances

7.2 Refund Timeline

• Approved refunds are processed within 7-14 business days
• You will receive confirmation once the refund has been initiated
• Please allow additional time for the funds to appear in your account

7.3 Currency and Conversion

• Refunds are issued in the original currency of the transaction
• Currency conversion fees charged by your bank are non-refundable
• Exchange rate fluctuations may affect the refunded amount

8. Casino and Gaming Credits

• Casino credits, chips, and tokens are generally non-refundable
• Unused gaming credits may be redeemed according to casino policies
• Promotional gaming credits cannot be exchanged for cash
• Specific gaming packages may have unique refund terms

9. Dining and Spa Services

9.1 Restaurant Reservations

• Dining reservations can typically be cancelled without penalty if done more than 24 hours in advance
• Cancellations within 24 hours may result in a no-show fee
• Pre-paid dining packages follow the accommodation refund policy

9.2 Spa and Wellness Services

• Cancellations made more than 24 hours before appointment: Full refund
• Cancellations made 12-24 hours before appointment: 50% charge
• Cancellations made less than 12 hours before appointment: Full charge
• No-shows will be charged the full service amount

10. Force Majeure and Exceptional Circumstances

In the event of circumstances beyond our or your reasonable control, we will work with you to find a fair resolution, which may include:

• Natural disasters (earthquakes, floods, severe storms)
• Pandemics or public health emergencies
• Government-mandated travel restrictions
• Civil unrest or war
• Unexpected property closures

Refund or credit policies during force majeure events will be determined on a case-by-case basis in accordance with applicable laws.

11. Damage and Incidental Charges

• Damage to hotel property will be charged to your account and is non-refundable
• Smoking fees in non-smoking rooms are non-refundable
• Lost key cards or room access devices incur replacement fees
• Excessive cleaning fees are non-refundable
• Mini-bar and in-room charges are non-refundable once consumed

12. Third-Party Bookings

• Reservations made through third-party websites or travel agencies are subject to their cancellation and refund policies
• We recommend contacting the booking platform directly for cancellations or modifications
• Temolari may have limited ability to modify or refund third-party reservations
• Terms and conditions of the third-party provider will apply

13. Loyalty Program and Promotional Credits

• Loyalty points and promotional credits are non-refundable and non-transferable
• Points used for bookings may be reinstated according to loyalty program terms
• Promotional credits typically expire as stated in the promotion terms
• Combination bookings using points and cash follow standard refund policies for the cash portion

14. Disputes and Chargebacks

• We encourage guests to contact us directly to resolve any billing disputes
• Initiating a chargeback may affect future booking privileges
• Documentation will be provided to card issuers during dispute processes
• Valid charges will be vigorously defended

15. Refund Exceptions

Refunds will not be provided in the following circumstances:

• Violations of hotel policies or terms and conditions
• Guest removal due to disruptive or illegal behavior
• Failure to provide required identification
• Providing false or fraudulent information
• Dissatisfaction with services that were not reported during the stay

16. Guest Satisfaction

While we strive for excellence, if you are unsatisfied with your experience:

• Please notify hotel staff immediately so we can address concerns during your stay
• We may offer alternative accommodations, service credits, or other remedies
• Refund requests based on dissatisfaction are evaluated on a case-by-case basis
• Requests should be submitted in writing with detailed information

17. Special Circumstances

We understand that unexpected situations arise. If you have special circumstances not covered by this policy:

• Contact our reservations team as soon as possible
• Provide relevant documentation supporting your request
• We will review requests on an individual basis
• Decisions will be made at management's discretion

18. How to Request a Refund

To request a refund or cancellation:

1. Contact our reservations department via email, phone, or through your booking confirmation
2. Provide your reservation number and booking details
3. Specify the reason for cancellation or refund request
4. Submit any supporting documentation if applicable
5. Await confirmation of your request and refund status

19. Policy Changes

Temolari Luxury Casino Hotel reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Reservations made before policy changes will be governed by the policy in effect at the time of booking.

20. Governing Law

This Refund Policy is governed by the laws of Australia. Any disputes regarding refunds or cancellations shall be subject to the exclusive jurisdiction of Australian courts.

21. Contact Information

For questions about our Refund Policy or to request a cancellation or refund:

• Email: temolari@hotmail.com
• Phone: Available through our website contact page
• Website: temolari.com/contact
• Address: Temolari Luxury Casino Hotel, Australia

Our team is available to assist you and answer any questions regarding cancellations, modifications, or refunds.

22. Acknowledgment

By making a reservation with Temolari Luxury Casino Hotel, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.